Q1:Can I get some samples from you?
A: Yes, we will send you the samples after we receive the payment for samples, also the shipping cost. Please confirm the shipping way you want with us.
 
Q2:Can I get any discount ?
A: Yes, we can give you a discount according to your order quantity.
 
Q3: What is the time of delivery?
A:Usually we will arrange the delivery in 5-30 days after we received payment.
 
Q4: What's the MOQ (minimum order quantity)?
A: Generally, if you need, there is also no MOQ.  If you need further information about the price, please send me the product link and I will reply you as quickly as I can.
 
Q5: What's your company policy on defective goods?
A: Best price, best quality and best sevice is our policy. We make sure that the defective rate is less than 0.2%. If there are any defective goods due to production defects or transportation problem, please contact us immediately. Our customer service team will give you immediate response on your complaint. We will try our best to give you a satisfied answer. For small quantity of defective products, please kindly send us some proof of quality problem, when confirmed, we will send you replacement products in your next order.
 
Q6:what type of shipment will you use?
A: We usually ship the products by express, by sea or by air freight to your nearest airport(delivery it to your door). For international shipping, it depends on the product quantity and delivery address.
By air:3-7 working days which depends on the destination;
By sea: over 20 working days which depends on the destination port( for large quantities of goods).
 For a specific estimate, please provide more details so that I can quote the most cost-effective option for you.
 
Q7:What packing do you use?
A: Neutral package or Customized package as you like.
 
Q8: Customization service?
A: OEM on labels and packages is ACCEPTABLE.
 
Q9: I would like to have a copy of your catalog.
A: We mainly produce inks, CISS (Continuous Ink for Supply System), refillable cartridges and machines. For inks, we have dye ink, sublimation ink, pigment ink DTF ink, textile ink, UV ink, eco-solvent ink and customized ink. For CISS and refillable cartridge, we have many kinds of them which is used for  EPSON, CANNON, HP and BROTHER.   For machine, we have Pet Film Printing  Machine ( DTF  machine), DTG (Direct to Garment) Printer,Power-shaking and drying machine and Drawer Drying Oven. 
  
Q10: Why choose GreenColor?
1)We have been searching in this area for over 15 years and we are Alibaba Assessed over-7-year Gold Supplier.
2)Best team, Best price, best service.
3)We promise FREE REPLACEMENT for any defective products in the next order.
4)100% QC inspection Before Shippment.
5)Good after-sale service.
6)Fast response-We will reply you within 12 hours.

For more information, please contact me: