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After sales support |
We always give quick response to customers' request and complain. |
The technology of HOWO trucks comes from Europe, mainly STEYR and VOLVO. |
Most of the trucks we're selling in the Market are Euro II emission standard, which is featured by mechanical |
injection pump and manual transmission. It is easy to operate and maintain. |
A driver who can drive a truck can drive HOWO trucks. |
And according to our experience, our trucks can be serviced by your local mechnics. As long as you have spare |
parts, local mechnics can resolve most of the problems. |
We would send our mechanics to Client's site, at clients' request, to assist clients' service team to resolve |
problems occur in use of the trucks. |
If the purchase quantity is more than 20 units, at clients' request, we could send resident service engineers/ |
mechanics to clients' fleet, at customers' expense. |
Spare parts |
When you order the trucks, we suggest you order some spare parts as well for maintenance and repair. |
We would prepare a list of replaceable parts and wear components for effective operating conditions and service |
for the trucks for 6 ~12 months. And you select and buy. |
Then when we ship the trucks, we could send the spare parts along with the trucks. |
As HOWO trucks are gaining more and more shares in the markets, the spare parts are available locally now. |
For some parts requests, please contact us freely. Adequate stock of general wearing parts is always available |
from our warehouse in China whenever you need. |
We would help to identify and send you quotation accordingly. |
Normally the spare parts you ordered would be shipped by sea. |
Sometimes, for those parts in urgent need, you could ship via express courier, like DHL, TNT, etc. The price is still |
acceptable. |