Our service

Installation service

When you finish the Preparation conditions,our fast and professional aftersales service engineer team will go to your factory to install the machine,give you the operating manual,and train your employee until they can operate the machine well.

The sample service

1.We can send you the video of the running machine.

2.You are welcome to come to visit our factory,and see the machine running.

Customized service 

1.We can design the machines according your requirements(materil,power,filling type,the kinds of the bottles,and so on),at the same time we will give you our professional suggestion,as you know,we have been in this industry for many years.

After-sales service 

1.We will delivery the machine and provide the bill of load on time to make sure you can get the machine quickly

2.When you finish the Preparation conditions,our fast and professional aftersales service engineer team will go to your factory to install the machine,give you the operating manual,and train your employee until they can operate the machine well.

3. We often ask feedback and offer help to our customer whose machine have been used in their factory for some time. 

4.We provide one year warranty

5.Well-trained & experienced staff are to answer all your inquiries in English and Chinese

6 .24 hours for engineer response (all services part 5days in customer hand by Intl' courier).

7 .12 Months guarantee and life-long technical support. 

8.Your business relationship with us will be confidential to any third party.

9. Good after-sale service offered, please get back to us if you got any questions.

Quality Control

We have the single quality department,that make sure the material of the raw materials is  good,and ensure the machine running smoothly.

Q: Are you trading company or manufacturer ?
A:We are factor lie in Jiangsu province, all machine is made by ourself and we can provide customize service according to your requirement.

Q: How can I ensure that I get high-quality machine?
A:As a manufacturer, we have a strict supervision and control of every manufacturing step from raw materials purchasing, brands choosing to parts processing, assembling and testing.

Q: My material viscosity is very high , how can you fix it ? 

A: For some material we can make heating and mixing hopper to make the material can flow .And according to material viscosity to decide use turnvalve and bottom filling.

Q: How can I install my machine when it arrives? 
A: The standard machine we will adjust it before shipping , when you get it you can directly use it . If you have other size tube need change mold, we will send you video of how to adjust it . Also, we can offer over sea technical service to come your factory install machine. 

Q:What about your warranty?
A:Our warranty is 1 year, all machine part can be replaced for free within 1year if broken(not including man made).And offer lifetime after sale service 

Q:What's the payment terms?
A:T/T,30% deposit and 70% balance before delivery.

Q:How about the spare parts 
 A: After we deal down all the things , we will offer you a spare parts list for your reference.