1. A: Are you factory?How many workers do you have?

    B: Yes,we are factory. One of our factory is located in Guangzhou and another one is in Jiangsu province. We have about 100 workers in our factory and we have 18 years expirence on cosmetic machinery.

2. A: What about after sale service?

    B: We provide two years warranty period for large equipment, such as hydraulic homogenizer ,vacuum emulsifying mixer etc. One year for small filling machines, such as semi-automatic labeling machine series.

    We provide wearing parts(not caused by improper operating) for free within the warranty period(except delivery fee).

3. A: What about installation?

    B: Our engineer can be sent to your country. but customer should pay the air tickets. besides, customer should arrange the accommodation for them during the trip. 

4. A: What do we do if we encounter problem about the machine ?

    B: Show us the picture or video of the problem. If the problem is from small machine, we will send you solution by video. If the problem is from large machine, our engineer will go to your factory (customer will pay the fee during the trip).

5. A: How can you control the quality and delivery?

    B: All our machines will be tested before packaging. wooden packaging is strong and safety for long delivery.