1.Manules / Videos of machine installation, adjusting, setting, maintenance are available for you.
2. If any problems happend and you can not find out the solutions, Telecom or Online face to face communication available 24 hours.
3. Evalcan technician are available send to your countries for services if you agree pay the expenditure.
4. One year guranty for machine. During the warranty year if any of the parts broken not by man-made. We will free charge to replace the new one to you.
5. Evalcan  has an independent team for after-sale service. Any emergency please call the saleman or our after-sale's manager.
 

Q1: How to find a packing machine suitable for my product?
Tell us about your product details and packing requirements.
1. What kind of product would you like to pack?
2. The size of you need for the product packing.
3. The weight of each pack you need.
4. Your requirement for the machines and the chocolate shape. 

Q2: Is engineer available to serve oversea?
Yes, but the travel fee is responsible by you.
In order to save your cost, we will send you a video of full details machine installation and assist you till the end.

Q3. How can we make sure about the machine quality after placking the order?
Before delivery, we will send you the pictures and videos for you to check the machine quality.
And also you can arrange for quality checking by yourself or by your contacts in China.

Q4. Can you explain me the whole transaction process ?
1.Sign the Contact
2.Arrange 30% deposit to our factory
3.Factory arrange production
4.Testing & detecting the machine before shipping
5.Inspected by customer or third agency through online or site test.
6.Arrange the balance payment before shipment.

Q5: Will you provides the delivery service?
A: Yes. Please inform us of your final destination, we will check with our shipping agent to quote the shipping cost for your reference before delivery.