Packing & Shipping

Packing: 100 pcs in a white box / Custom box

Shipping

Shipping method: DHL, UPS, Fedex, Air Cargo, Ocean etc

Pre-sales Service:

1) Prompt response once receive inquiry. 7*24 hours online service

2) Provide best publicity strategy for clients according to different products and culture;

3) Confirm all the details with clients before payment

Aftersale Service:

1)  Give replacements if there is quality problem of the part;

2)  valuate the customs risk and choose safest shipping company during different period;

3)  Follow status up time by time until the goods arrive client's hand.
 

Why Choose Ocitytimes?

1) Over 8 years OEM & ODM experience specialized in electronic cigarette. (Logo, packaging)
2) Excellent service on pre-sale, on-sale and after-sale

3) 100% QC inspection before shippment.

4) CE/RoHS/FCC/FDA certificated, competitive price.

We have professional sales team, who is not only a replier but also a problem solver, we always give customers the most feasible marketing suggestions according to their own market mode. 

Extra Service: 

1) Design client's LOGO on the product and Packaging (Accept OEM);

2) Develop a special products for clients ( Accept ODM)

3) Pack the products for you with your own packaging for free, you can sell directly ( Pack service)

About our company                                                                                       

1. Certificate:

    CE, RoHS, FCC, FDA

2. Experience:

   - Over 8 years OEM & ODM experience on both printing logo and packaging.

   - Electronic cigarette manufacture factories with areas of 7,000m2, 200+ staff.

   - World-leading technology, advanced production equipment.

4. Monthly production capacity: 1500,000 pcs for disposable e cigarette.
 

Quality Inspection Procedure 

In our company, 20% employees are QC/QA workers. We have six strict QC processes including: 

-Incoming materials QC.

-IPQC (in process QC on patrol)

-LQC (line QC)

-Aging test QC(Before our batteries are going to FQC, 100% products will go through a 24 hours aging test QC) 

-FQC (final product QC)

-OQC (output QC before shipping)

All products are 100% inspection before, during and after production to make sure all are in good condition before shipment. 

Quality first is our culture. Choose Ocitytimes, meet bright future.


Certificates

FAQ

Q: What's the MOQ?

A: 10 pcs for sample order. 1,000-5000 pcs for OEM order accordingly.

Q: What's the Lead time?

A: 1-3 working days for samples, 5-7 working days for bulk order. Custom paper box packaging will take around 7 working days after we confirm the final design.

Q: What's the cooperation delivery?

A: DHL, Fedex, UPS, Air-cargo and so on.

Q: Can i print my logo or custom design on the disposable e cigarette?

A: Yes, you can tell us your idea, we will make mock up for your reference.

Q: What's the process of custom packaging?

A: 1. Got your ideal packaging design

     2. Create a template accordingly

     3. Providing the template to customers for the design (Or customer provides the design with AI & PDF file for us to finish the design)

     4. Pre-production sample arrangement

     5. Sample is confirmed

     6. Starting mass production after receiving your confirmation

Q: How to order?

A: Tell us the items, quantity or other requirments, we will make an Proforma invoice for you to confirm. 

Q: How can i pay?

A: T/T, Alibaba assurance and Paypal are supported.

Q: How long would the shipping take?

A: Generally it will take 3-5 working days by DHL/UPS and take 5-7 working days by Fedex

Dear sir/madam,

Please feel free to contact me without hesitation if you have any requirements or questions about Ocitytimes E- cigarette. I'll answer it for you at any time.

                                                                                                     Best wishes

                                                                                                     Amy Huang