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Frequently Asked Questions:
1. Why Kanion Group?
Kanion is an established supplier. We export to almost every country around the globe and when it comes to quality and efficiency our products can meet the standards of the most demanding countries. We are certified by SASO, SGS, INTERTEK / UL / AHRI, CE TUV, among others. But high efficiency or not, our product have the same standards quality in any country we compete, with high quality copper parts, blue fin or golden fin condenser and evaporator, Japanese Edge-Technology Compressors (GMCC Toshiba, Mitsubishi, Panasonic, Hitachi) and exciting New Features like WiFi control and follow me feature.
2. Where are we?
Our officeS and plants span accross China, with offices in Dongguan, Shenzhen, Foshan, Ganzhou, among others. Our main marketing office is in Luohu District, Shenzhen city center, which is a key location in Pearl River Delta, Guangdong Province, with easy access from big commercial centers like nearby Hong Kong and Guangzhou (40 minutes trip by train from both cities to Shenzhen).
3. The process of production, what does it include?
The order is placed and it needs about 30-40 days to be delivered, depending on the season (peak season from October to March needs 40 days, low season from April to Septemer needs 30 days), production process includes assembly of the units, testing of quality and efficiency, packaging (thick colorful carton with Kanion or OEM brand name, enhanced by thick shockproof foam boards), transfer to warehouse, inspection by third party company or the client himself, loading and finally shipment. The shipment time may vary depending on the location. Normally needs from 25 to 40 days. So the whole process takes between 55-80 days. Kanion can undertake to deliver the goods door to door.
4. Can i visit Kanion Group?
Clients are most welcome to visit our offices and production bases. We may arrange company car within Shenzhen City in order to make your staying with us a comfortable experience. Please let us know about your visit schedule 3 days in advance, so that we may prepare a visit schedule and an appointed manager to accompany you.
5. Can i order a sample?
Yes, samples orders of small quantity, are available for clients who wish to test our products. Sample orders need 25 days to deliver. The goods can be sent by express or by ship. Kanion can undertake to deliver the goods door to door.
6. Can i get Kanion Group full product catalog?
Yes, by cloud service of your preference we may send you a soft copy of our full catalogs. By express we may send you a hard copy of our catalogs, free of charge for the receiver. Please contact us for more information.
7. Can i print my logo and my carton design on the units and cartons?
Yes, Kanion offers this option to its customers. Customers are also welcome to undertake the promotion of our own brand name KANIONco with sophisticated design and extra promotion materials and benefits, on the condition that in the country destination, KANIONco brand name is not already exclussively granted to another customer.