Shipment

Pre-sales Service :

Our company is equipped with professional sales staff and application engineers, they can do the drawing confirmation and previous communication about the production and design of the tools based on your special requirements or the tools for OEM&ODM. At the same time, we can provide a full set of cutting tool processing scheme according to your processing requirements of all. 

Sales Service:

We have ERP software management system, which enables us to make the reasonable arrangement and management based on your order requirements and delivery time. Meanwhile, sales staff can also  know the status of orders anytime and communication with you timely. Besides, our company has passed the ISO9001 Quality Management System. Every working procedure, from the design of the products to the delivery, is arranged in strict accordance with the requirements of the Quality Management System, in order to guarantee the quality of our products.

After-sales Service:

Our professional sales staff will make return visits regularly, to know all the situation you have encountered during the application of the ordered products and then feedback to company. At the same time, we will arrange the returning and changing of the products timely if they have possible quality problems.

Technical Support:

We have a number of veteran tooling design engineers, thus can offer reasonable suggestions on the working procedure of your products, such as turning, milling, drilling etc. More importantly, we can design the products according to your requirements.
 

Q 1: Do you offer inserts?

    A:Yes , we can provide inserts , also we can supply inserts from korloy ,ZCCCT and other brand .

Q 2: Is the whole working procedure finished by your workshop ?

    A: No, machining,assembling, testing , laser marking etc are all finished by our factory ,heat treatment and surface treatment are finished by our cooperation company.

Q 3: How about your stock ?

    A:We have about 50000pcs turning tools, 10000pcs milling tools, 10000pcs drilling tools in stock .

Q 4: What is your delivery time ?

    A:It depends on your order. Normally 1-3days for stock, 10-25days for standard ,30-60 days for customized.

Q 5: How about the shipping time ?

    A:Usually it will take 4-10 days for Express, 7-15days for Air , 25-55 days for Sea ,it also depends on the destination area.

Q 6: How do you guarantee your quality ?

   A:Firstly, we do quality test during every process.And we use production instruction cards ,when one process finished , the work will be signed on the production instruction cards.Secondly, we will collect all comments on our products from customers in time .And try our best to improving quality all the time