Packaging & Shipping


FAQ
Q1: How can I get a sample to check your metal work quality?
Answer: After price confirmation, you can require for samples to check our quality. We will provide you sample for free (value under USD35), as long as you afford the express freight.

Q2: How long can I expect to get the metal work sample?
Answer: After you pay the sample charges(if there is) and send us confirmed drawings, the sample will be ready for delivery in 5-7 working days. The samples will be sent to you via DHL, FedEx,UPS,TNT or EMS. It should arrive in 3-5 workdays. You can use your own express account or prepay us if you don't have any account.

Q3: What about the leading time for metal work mass production?
Answer: Honestly, it depends on the order quantity. Normally, 15 workdays to 30 workdays after your deposit if no the samples are confirmed.

Q4: What will we do if the metal work quality is not ok ?
Answer: If the quality problem is caused by our mistake, we will make replacement order for free or pay the back product charge and handling charge back to you.