ECENG TECHNICAL TEAM 

CUSTOMER SHOW





FAQ: 
Q1: Are you a trading company or a manufacturer? 

A1: We have our own factory for 10 years, will try our best to provide you service. 

Q2: What's your guarantee or the warranty of the quality if we buy your machines? 

A2: We offer you high quality machines with 1 year guarantee. We will give u spare part free in 1 year, 
Life long after service. Mean while, our engineers can go to your factory assist you installing and testing machine to normal working condition. We also have a technical team support for after service. 

Q3: When can I get my machine after I paid? 
A3: We will deliver the machines on time as the date we agreed both side. 

Q4: How can I install my machine when it arrives? 
A4: We will send our engineer to your side as soon as you get all your machines ready, for testing and teaching your technicians how to run the machines. 

Q5: What's the delivery time? 
A5: 45 days after the T/T deposit or L/C. 

Q6: Where is your factory located? 
A6: Our factory, near Shanghai & Ningbo port, is located in Zhangjiagang, Jiangsu. 

Q7: How about quality control in your factory? 
A7: " Quality is the key point, do what customers need"
Eceng machinery factory focuses on quality, quality control from beginning to the end. Every piece of goods is tested strictly before packing and delivery. 

Q8: Do you provide bottle blow mould and air compresor? 
A8: Yes, we provide complete system and you will no need to find the suitable air compressor and chiller...etc...

Q9: What is the language of the PLC and touch panel? 
A9: Don't worry, we will translate the language in English, Spanish or any other language, to make sure you will have an easy operation. 
Q10: Do you have reference project? 
A10: We have reference project in most countries, If we get the permission of the customer who has brought the machines from us, we can tell you their contact information, you can go to visit their factory. 
And you are always welcome to come to visit our company, and see the machine running in our factory, we can pick you up from the station near our city. 
Contact our sales people you can get video of our reference running machine

Q11: Do you have agent and after-service stations? 
A11: So far we have agent in Thailand, Vietnam, Columbia, Indonesia. Welcome to join us! 

Q12: Do you provide customized service
A12: We can design the machines according to your requirements(material, power, filling drink, different bottle neck and bottle design, logo design and so on), give you suggestions for your unique needs. 

ATTE: ZOE XU


Warmly welcome to visit our factory!