*The Warranty*

1 Years Coverage

After-Sales Services&Money Back Guarantee

After you get our #pet house if it is damaged we would refund the full money to your account provided or we would deliver the new #pet house to you in one week.  

Please note: the warranty does not cover deliberate physical damage, severe moisture, inserting into damaged equipment, etc. 
* In addition, we also guarantee all of our products to be working when you receive them unless otherwise stated. Your satisfaction is important to us, so if your product is DOA (Dead On Arrival), let us know, and return it to us within 30 days of the date of purchase. We will send a replacement to you as soon as we receive your returned item (Costs associated with returning the items are not refundable. We will pay costs incurred in sending the replacement).
* Warranty will be void if products are misused, mishandled, or modified in any way. 
* Restocking fees may be incurred in cases of refunds due to change of mind. For International buyers only
* Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. * Please check with your country's custom office to determine what these additional costs will be prior to bidding or buying. 
* Processing and Handling charges on return items are buyer's responsibility. Refund will be issued as soon as is reasonably practicable and the customer will be provided with an e-mail notification. Refund only applies to the cost of the item Disclaimer 
If you are pleased with your purchase, please share your experience with other buyers and leave us positive feedback. If you are dissatisfied with your purchase in any way, please talk to us first! 
We are happy to help you solve any problem and if the situation calls for it, we will provide refunds or replacements. 
We try to help our customers rectify any problem within reasonable limits. 
Depending on the situation, we may still entertain warranty requests.