Also, we can supply printing ink, transfer paper, accessories and so on.



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MOREINK provides professional after-sale service, including a full range of products consulting and technical advice, service, etc.

Service Questions & Answers

Q: What kind of warranty do your printers provide?
A: Except for the consumables, the whole machine has a one-year limited warranty and the circuit board has one year warranty.

Q: How can we get service support?
A: Our team is doing the best to provide timely and convenient service support for the customers, including pre-sale technical consultation, onsite installation and operation training, technical support on applications and troubleshooting. You can also gain service support from our distributors in your region.

Q: What are the requirements for the installation site?
A: We provide equipment installation guide for every customer. Please refer to the guide for details. Some general requirements are as follows:
1. Temperature: 25ºC - 30ºC; Air humidity: 35%~65%RH.
2. The ink must be stored in a 24hr air-conditioned room, with temperature 20-25ºC and humidity 35%~65%RH.
3. Clean air without dust.
4. The input power should be no less than 35A/220V, the suggested minimum wire diameter for power line is 6mm, the grounding voltage should be no more than 3V.

Q: After buying your equipment, will there be technicians in charge of onsite installation?
A: Yes, unless otherwise specified in the contract. If the equipment is directly sold by us, experienced engineers from us will assist in installation and testing when the machine arrives. If the device is sold by our distributors, experienced engineers from the distributor who have been authorized by us will be onsite to assist in installation and testing when the machine arrives.

Q: After purchasing your machine, what kind of training could provide?
A: We will provide free training for about 7 days. The training can take place in our factory, or at the customer's installation site. This can be predetermined by clients in the contract.

Q: What kind of daily maintenances required when using your printer?
A: In comparison with many other printers, one big advantage of our printer is that it is easy to operate and maintain. Firstly, the operator needs to clean the cartridge bottom plate by tidy cloth every day, when the printing starts, and after continuous work for more than 8 hours. This is to prevent the ink blockage in the print heads and it only takes a few minutes. Secondly, The cloth needs to be cleaned or replaced at least once a day.A: In comparison with many other printers, one big advantage of our printer is that it is easy to operate and maintain. Firstly, the operator needs to clean the cartridge bottom plate by tidy cloth every day, when the printing starts, and after continuous work for more than 8 hours. This is to prevent the ink blockage in the print heads and it only takes a few minutes. Secondly, The cloth needs to be cleaned or replaced at least once a day.

FAQ
Q: Ink Blockage
A. Gradual ink starvation occurs possibly due to dirty ink tube or ageing print head. Clean ink tube system and print head. If the problem continues, replace with new ones.
B. If ink starvation occurs suddenly and seriously, the reasons could be bad ink or ageing ink tube. Replace with good ink and
filter, and clean ink tube.

Q: Ink Starvation
A. No ink in print heads (cartridge). Pump or refill ink.
B. Data cable for a print head is poorly connected. Reconnect it.
C. Damages within the print head. Replace with a new one.