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FAQ

Q1: Do you have your own brand?

A1: Yes, the brand name is Harpow, we can provide OEM and ODM services to our customers as well.

Q2: What are the main application fields of your products?

A2: Widely used in ship building, power generation, gardening, and other industries such as cutting various metal plate, aluminum alloy, plastic materials, laminate, wood, stone, and cement products.

Q3: What are the characteristics of the product?
A3: Our main products are electric tools and accessories, especially for people who like repair by themselves.

Q4: What is your product positioning?

A4: Our products are mainly for high-end consumers. Our price falls into average level among similar products. In the future, we will try to develop products for the low-income groups.

Q5: What's your target market?

A5: We mainly focus on European market right now. Our next step is to launch new products and expand our market to North America, South America and the Middle East.

Q6: What is your target customer?

A6: Mainly for large supermarkets, chain stores, the network shopping, TV shopping and other customers.

Q7:What is the biggest advantage compared to the rivals?

A7: We are one of the earliest domestic multi-purpose saw blades supplier. We are proud of our wide product range, strict quality control and stable customer relationships.

Q8: How can you guarantee the quality?

A8: We employ several experienced inspectors to strictly monitor the whole production process: raw material-production-finished products-packing. There are appointed staff responsible for each procedure.

Q9: What is your MOQ?

A9:10000PCS

Q10: What about the payment and delivery time?

A10: Our delivery time is 35-45 days after payment

Payment: 30% in advance, 70% after receiving the B/L.

Q11: Do you provide samples?

A11: Yes.

Q12: What kind of service do you provide?

A12: Before sale: 
Provide product information, market research forecasting, product customization, product processing, consultation and other services for your convenience.
After sale: 
1. Technical training on according to customer requirements; 
2. We promise replacement under warranty; 
3. We promise to supply the maintenance spare parts;
4. Regular call back or visit customers;
5. On time response to mail and phone calls of your complaints or consultation.