Our Service

All of our ebikes and escooters are guaranteed and backed by our technical assistance and considerate service. During the guaranteed period, any of the parts could be replaced upon receipt of your photos for proof in time.

A. The frame 1 year
B. Front fork 1 year
C. Gears, bearings, 12 months
D. Handle bar, stem, brakes (excluding brake shoes and pads) 12 months
E. Battery, charger, motor 10 months
F. Controller 1 year
G. Paintwork (excluding deliberate or accidental damage) 1 year

The warranty is only valid within the country the bicycle was purchased. Whereas, it is not valid for normal wear, misuse or neglect, improperly operation, damage or failure due to accident, parts or accessories not originally intended or compatible.


FAQ

Q1. How can I get a sample for reference ?
A1.  Yes, we send samples for testing

Q2. Can you give me some discount ?
A2. Yes, more quantity lower price

Q3. Can I do our logo or brand on electric bikes?A3. Yes, we accept OEM,we also can change configuration,color according to your requirement,but you need to pay extra charges.

Q4. What's the delivery time?
A4. For sample order,if we have stock,the delivery time is about one week.For other order,as usual,25 days after payment. 

Q5. Can I mix different models in one container?A5.Yes,different models can be mixed in one container,but the quantity of each model should not be less than MOQ.

Q6. What's your warranty terms? 
A6. We offer different warranty time for different accessories.Main parts for one year.