Since 2014, Shenzhen Xiangyu Technology Factory has become one of the largest licensed e-cigarette suppliers in China, with millions of customers worldwide. We are committed to building the No. 1 e-cigarette brand mall. Service business to business, business to customer. Our goal is to become the largest e-cigarette platform, allowing customers to enjoy and share the latest products and industry information.

Before-Sale:
1) Give prompt response after we receive clients' inquiry;
2) Provide best publicity strategy for clients according to different products and culture;
3) Confirm all the details with clients before payment.

on-Sale:
1) Submit the order to the production supervisor;
2) Inquire about production status immediately and report to clients;
3) Answer any questions while clients are waiting for the product.

After-Sale:
1) The rate of the inferior product is under 5/1000. Give replacements if there is a quality problem with the part and charge the freight.
2) valuate the risk of the custom and choose the safest shipping company during the different period;
3) Follow status up time by time until the goods arrive client's hand.


 

Q: How to order?

A: Please fill out the form in Inquiry or email&text&call us. Invoice made for you to make payment/ deposit. Production& shipment arranged. After-sale service and future cooperation.

Q: What's the MOQ?

A: Support sample order. 1000-5000 pcs for OEM order accordingly.

Q: What's the Lead time?

A: 1-3 working days for samples, 3-7 working days for bulk order. Custom paper box packaging will take around 7 working days after we confirm the final design.

Q: What's the delivery way?

A: DHL, UPS, TXT, Fedex, Air-cargo, and so on.

Q: Can I have my logo on the Cartridge/battery/disposable pen/syringe? What's the process?

A: Sure, we do support private lable on