Q1: What's the SPC flooring warranty?

A: Due to our materials is 100% virgin pvc material, so our SPC floorings are very durable.

    0.3mm wear layer: 25 years for residential project.

    0.5mm wear layer: 15 years for commercial project.

Q2: What's your MOQ? How many colors can i choose?

A:The MOQ is one 20''container with 4 or 5 colors.If your quantity is less than one container, you can also choose 500sqm per color from our stock color or 1000 sqm from  the E- catalog. 

Q3: Are your samples available?

A:Sure.Free samples are available.You can choose from our stock or we can do the samples according to your requirements.

 
Q4: What's your lead time?

A:Our lead time is 7-15 days, we have 27 professional production line to ensure your delivery time.

 
Q5: Can you provide the flooring accessories?

A:Yes. we provide matching profiles such as skirting, we promise to offer you the one-stop services.


Q6: Can you offer packing designes as customers' requirements?

A:Of course. We can printed the boxes as your requirements

 
Q7: Can you OEM/ODM?

A:Yes, our products can be made according tto your requirements.

 
Q8: How can I know your flooring is consistent with your description?

A: Our principle is that Quality is first and free sample is available for your evaluation.
Before the production, we will also send you the production details sheet for your confirmation.
During the production, each step is strictly controlled by the QC team, and the Floor Score, CE Certificates and SGS can be send for your reference.


Q9: Can you do the unilin and Valinge click system for pvc vinyl click floor? Do I need to pay the unilin / Valinge click patent fee?

A: We have both the unilin and Valinge click system for your choice.
If you are going to sell our pvc vinyl floor for American or European market, you must to pay the patent fee.
If your market is the other countries or buy for project, it is no need for you to pay this fee.
 

Q10:What's your payment terms?

A:T/T 30% DEPOSIT, balance 70% paid against copy of B/L. Trade Assurance, Paypal, L/C, West Union can be negotiated.


Q11: How can I know the shipping cost and custom tax rate?

A: We keep collaborating with the well-known shipping company with rich clearance experience, we can show the detailed charge fee for you.
And we also can offer the customer clearance service if you need.


Q12: How I install your pvc vinyl floor?

A: The installation guide books and installation video can be sent to you.

 
Q13: Can you provide the sample books to help my promotion?

A: Yes, we can design and offer the sample books to help your promotion. We believe that if you sell well, and then we sell well.

Q14: How do i properly clean and maintain my SPC flooring?

A: To clean dirt that can't come up with a sweep or vacuum, and use a non-rinsing cleaner that leaves no film and a mop. Don't use an abrasive cleaner, oil cleaner, or dish detergent.