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After Service of HOIN
1. How long will your engineer reach to our factory?
Within one week after machine arrival at your factory.
2. How many days will you finish installing?
We will finish installation and training within 15days.
3. What should we charge for your engineer?
You should charge for the cost of our engineer's visa, air tickets, hotel, food, and also their salary 100USDper day per person.
4. How long of your machine's warranty period?
Our machines have one year guarantee after finishing installation under normal operation.
5. How could we do after one year warranty period?
We will still offer you our best after service, of course you will afford our technician's cost.
6. How could we do if the parts broken within of after warranty?
We will express the free replacement parts during the warranty date and also send you parts needed by value after warranty.
7. Does your engineer understand English?
Our engineers understand a little English. All of our engineers have rich experience for installingmachines over seven years. In addition, they also can communicate with you using their body language vividly.
8. Can you find us any engineer in our location?
Of course, we will check and inform you as soon as possible.