FAQS

1, Q: Are you a factory or trading company?

A: Zhongshan Hanqi Medical Equipment Technology Co., Ltd, is a comprehensive enterprise specializing in the R&D,production and sale of rehabilitation equipment,nursing equipment,medical electronic products and supporting products. Our main products are: wheelchair series, toilet chair series, walking aid crutches series, medical care bed and hospital furniture series, etc.

2, Q: What certificates do you have?

A: We have TUV FDA CE .

3, Q: What is your trade term?

A: EXW or FOB ZHONGSHAN.

4, Q: What is your payment term?

A: Sample or small order, can pay for the order by Paypal or Western Union.

The bulk order payment term is "30% Deposit via T/T, 70% Balance via T/T before shipment".

To reduce customers' concerns, we would suggest customers use Alibaba Trade Assurance - A free service that protects your orders from payment to delivery, it can make your funds safer.

5, Q: What is your MOQ (Minimum Order Quantity)?

A: MOQ per item is 100 units,

MOQ per bulk order is 1*40"HQ,

Maximum mix loading 4 different types of items per container.

6, Q: What is your delivery time?

A: As usual, if we have the products in stock, the delivery time is around 7 to 15 working days after receiving the deposit.

If we don't have the products in stock, we will arrange the production right now, the delivery time will be around 35 to 60 working days after receiving a deposit.

Honestly speaking, it depends on the number of orders.

7, Q: How does your factory make quality control?

A: All raw materials we used are environmental-friendly.

Skillful workers care for every detail in handling the producing and packing processes.

Quality Control Department is specially responsible for quality checking in each process.

8, Q: Can you accept OEM & ODM services?

A: Yes, we can do as you tell us to, you just need to offer us the necessary documents and then we will produce the products as your requirements, like silk print your logo on the product, customized color box, design and produce based on your idea and draft, etc.

9, Q: How about the shipment?

A: For Sample Order or Small Order, it can be sent by express companies like DHL, UPS, FedEx, etc. We have strong cooperation with them and if you have the express company collected account, you will no need to pay us.

For Bulk Orders, it would be sent by sea. We have our cooperation forwarder and you also can use your cooperative forwarder.

Before delivery, all products will be inspected by our factory QC department, and do our best to ensure that each product will be in good condition before shipment.

10, Q: What are your packing details?

A: Generally speaking, we pack the goods in our standard export strong brown carton, Wooden case is optional.

If you have a legally registered patent, we can pack the goods into your brand box after obtaining your authorization book.

All of the productions are inspected carefully by QC before delivery, we have 100% tests before delivery.

11, Q: What is your sample policy?

A: We can produce by your samples or technical drawings, also can build the molds and fixtures.

Sample and shipment costs should be prepaid first, all samples' costs will return into bulk orders at last.

Sample lead time is around 7 to 15 working days after received T/T sample payment & freight cost.

12, Q: How can I place an order?

A: You can contact any of our salespeople for an order.

Please provide the details of your requirements as clearly as possible, so that we can attend to your requests immediately.

For designing or further discussion, it is better to contact us through Wechat, Skype, TradeManger, Whatsapp, or other instant messengers tools to avoid delay.

13, Q: What is your warranty policy?

A: 12 months warranty for easily damaged parts,6 months for batteries from the date of invoice.

You just need to send us pictures or videos of the damaged parts, then we send new parts or compensation to you.

All spare parts are international standard, easy and low cost for maintenance.

We will be responsible for any complaints and reply to you within 24 hours.