Q1: Are your manufacturer or Trading Company?
A:  HanOu Biotechnology is a wholly-owned subsidiary of Shuaike Group, a leading pet dog & cat food products manufacturer located in Shandong.
Q 2:Which kind of product can I get here?
A: The full range of dog food and cat food, including dry pet food, wet pet food, canned food, sausage, freeze-dry food, cat litter. 
Q3: Can we get some samples from factory? And how long for sending sample?
A: Yes, you can get available sample in our stock within 2 days, and new sample within15 days. Free for samples, but freight cost. 
Q4: Can you OEM and ODM?
A: We have advanced production equipment to ensure the quality of your order. Meanwhile there is adedicated design team to help with the sample artwork for free. OEM or ODM solution is preferred, and we also have our own brand of products for your favorit order demand.
Q5: How to settle the issue of formula and package?
A: customer's formula with MOU agreement or recommended formula by HanOu; sample is considered; customized package with client's logo
Q6: How can we get a quote?
A: Please offer us the specification of the product in details, such as material, size, shape, color, quantity, etc.
Q7: What is our guarantee on price and discount?
A: We always offer the better price with guarantee on cost control based on our production capacity and technology improvement, and the discount is renewing every time according to the PO quantity.
Q8: How about the delivery time?
A: ship out all goods within 10 to 14 days since the deposit payment collection.