Guangdong Topstar Technology Co., Ltd.(Abbr. TOPSTAR, stock code: 300607)is the first robot key enterprise listed on GEM in Guangdong province, focusing on the R&D, manufacturing, and sale of the industrial robots as the representative of intelligent equipment, dedicated to system integration, product manufacturing, software development, and industry internet -- four in one intelligent manufacturing integrated service provider.

TOPSTAR adheres to the brand advocate " Making industrial manufacturing better" and the core value "one-year investment return for the automation solution". The core products include intelligent equipment represented by industrial robots, industrial internet of things software represented by control systems, and MES, providing customers with turnkey solutions for an intelligent production environment based on industrial robots and creating a healthy intelligent manufacturing ecosystem.

There are more than 30 sales and service branches all around the country, and serving 5000 customers, including Midea, BYD Auto, CHANG CHENG Auto, BIEL, etc.






 

PACKING & SHIPPING

Packing Details of Surface Finishing Machine
At Topstar, we pay a lot of attention to the packing to ensure the safe transportation of the products. Below are our packing details:

Pallets on the bottom of the machine for forklift transport
Loaded on pallets for the sea shipping to reduce the rough handling of the workers;
The wooden box cover the machine to prevent any mechanical contact
Bubble film and wrapping film when necessary;
Screw and nuts tightly fix machines on pallets to prevent falling down or movement during shipment

Before shipping will take pictures and videos for you
Ship by express (DHL/FedEx, TNT/UPS,etc.), by sea, by air to your door or port (It is up to your requirement)
The tracking number of the shipping bill will supply once we got 

After-sale Service

We launched the"4 fast" standard service

1. Quickly respond to customer needs, collect customer site 
information and record the failure, give reasonable 
maintenance Suggestions;

2. Quickly arrive at customer site for equipment maintenance;

3. Quick processing to help customers adjust the equipment 
to the best state in the first time;

4. Quickly complete the service project acceptance.

 

1.  Are you a manufacturer?
A: Yes
 

2.  How about your warranty?
A: 1.All of our products for one year warranty.
     2.24-hour telephone service.
     3.A large stock of components and parts, easily worn parts.
     4.Toolkit will attach with Machine

3. Can the robot be put on the client's logo?
A: Yes

4. How can you guarantee we receive a good performance product?
A: Topstar applied a series inspection process during production When the machine was finished. QC will provide inspection video and pictures for double-checking the quality control, and we will send the troubleshoot and solutions if needed.also third part or customers come to the factory have field inspection is welcome.

5. Who do I talk to when I want to start an application?
A: Topstar has experience as a sales engineer to provide the assistance and support you require.

6. How soon can you deliver the equipment?
A:1-7 days(stock available), Customized equipment or no inventory machine normally need 30-35 days.
 

7. What is your payment term?
A: The payment method is 70% prepayment,30% balance before cargo delivery.

8. How to buy your machine?
A: advice specification → confirms model&price→ sign a PI →pay the deposit, →machine manufacture→pay the balance→ ship out and provide the tracking number.
 

Contact Us
 

Any questions, please feel free to contact us, thank you for your attention!
Scan the QR code in the picture below or click this link below:
https://topstar-china.en.made-in-china.com