Application case

Packaging & Shipping

OUR COMPANY provides on site product installation, debugging and maintenance service for our LED display. Such as:

1. After-sales service:

1) Service principles: response in time, solve problems as soon as possible and ensure the use.

2) Service period: In the Maintenance period of the LED screen body, free of all maintenance charges; After Maintenance period, only charge the material costs fees free of manual work fees.

3) Service scope: If the users find any problem that cannot be solved, please contact with our company, we can response in 24 hours. In order to shorten the maintenance time, Our Company will deploy some spare parts such as power and chips etc.

4) Under normal use and storage, Our Company will be responsible for the equipment.

2. Pre-sales service:

1) Our company can arrange professionals to conduct site installation and debugging in strict accordance with the requirements of the schemes and the original manual. If there is any special requirement, it is necessary to make changes of part installation scheme, we will coordinate with users. Our company can ensure the consistence of completion time and contracted time. Any problems caused by natural factors or man-made, we will discuss with client to find solutions.

2) Our company can train the users based on the manual. The training include system use, system maintenance and equipment protection.

1. Can you assign engineer to our site to guide the installation if we require?
Yes. We have qualified and experienced engineers who are ready to service for you.

2. How about your warranty and after-sale policy?
Two years warranty, or longer if required.
We provide 24 hour phone answering service and real-time remote control service if you have any problem with our led screen.

3. How long time I can get the cargos after placing the order ?
Our production time is about 7~ 15 working days;
When we confirmed the order, after we get your deposit, we can start production, we will update the production details in time; Before finish, we will notice you and after we get full payment, we can delivery the goods to you.
About the time from start port to destination, that depends on the distance and the state of the sea company or airport company.

4. What's the difference of DIP(1R1G1B) and DIP(3 in 1) ?
DIP(One LED, 3 in 1) LED Display, one pixel has one LED lamp, 3 led chips in one LED Lamp;
Traditional DIP( 1R1G1B) use 3 LED Lamp in one pixel.

5. How I can make payment?
Dear customer, if you're interested in our products and want to make order with us, please send us an inquiry,
our staff will contact you within 3 hours in working time.

We support T/T, West Union, L/C, etc
And about payment, we need you pay us 30% as deposit, for the rest part, before delivery.