FAQ
Option

    Q: how to quickly choose the most suitable product for you?

    A: you can view it on the product page or contact customer service 8618021646346 to tell the following details: what machine do you need? Workpiece size, thickness, material, processing requirements, preferably with workpiece drawings, we will be based on your requirements, more professional to provide suitable for your machine.

Payment

    Q: What are your payment terms?

    A: we support T /T,L /C and so on. TT, advance 30%, balance 70% before shipment.

Delivery

    Q: what is the delivery time?

    A: usually there is stock, if you need to order fixtures, molds, we generally 7-15 working days to complete, customized products please contact customer service to determine the exact time.

Use

    Q: when I bought the machine, I didn't know how to use it. What should I do?

    A. We will send English manuals, installation and operation videos with the equipment. If you still have questions, we can talk by phone, Whatsapp, WeChat and email.

Quality

    Q: how to ensure quality?

    A: we have a factory. We are industry experts, have been operating for more than 10 years. We always adhere to the "quality, all-round service" policy.

Warranty

    Q: how long is the warranty?

    A: If the parts fail or damage within one year from the date of departure.

       ( Our company provides these parts free of charge due to quality problems)

Company visits

    Q: How do we get to your company?

    A: our company is located in Zhangjiagang City, Jiangsu Province, near Shanghai. you can fly directly to PVG airport or shanghai hongqiao airport. Welcome to visit our company.