FAQ

Q1: Do you have a range of stock items for sale?

  All our products are designed and made according to customer's demand. We have no standard lines available from stock.

Q2: Are you a manufacture?

Yes, we have our own factory and have been in providing professional solutions in printing and packaging industrial over 7 years since 2008.

Q3: What is your minimum order quantity?

As a general rule our MOQ is 500pcs. Although on occasions we have produced orders for less than 500. However, for small orders, costs are likely to be very high when considering repro, printing, tooling and set-up costs.

Q4: How can I get a sample to check your quality?

After price is confirmed, you can require samples to check our quality. Free for a blank sample to check the design and paper quality, but you have to afford the express freight.

For sample making, we will charge 30usd-100usd to cover the cost on filming and printing. Final price will be confirmed according to the products' craftwork.

Q5: What information should I let you know if I want to get a quotation?

1)The box pattern
2) The size of the product (Length*Width*Height)
3) The material and surface handing
4) The printing colors
5) If it is possible, please also provide with pictures or design for checking. Sample will be best for clarifying, If not, we will recommend relevant products with details for reference.

Q6: When we create the artwork, what kind of format is available for printing?

1) The popular ones: PDF, CDR, AI, PSD
2) Bleed size: 3-5mm

Q7: How many days will sample be finished? And how about the mass production ?

1) Generally 5-7 working days for sample making.

Q8: Do you inspect the finished production?

Yes, all of our products will be through 18 quality inspection processes.

Q9: How do you ship the finished production?

1) By sea
2) By plane
3) By DHL,FEDEX,UPS,etc.

Q10: What advantages do you have?

1) 13 years of experience: We have 13 years of experience in handmade wooden packing products, and we are capable enough to design, produce as well as sell.Our products are exported all over the world. Tianya aims to build a high-end handmade paper products packaging base

2) Personalised Selection:2200 kinds of packaging boxes and related samples, 3600 kinds of raw materials for your selection. 80% of our products are exported; our customers are from 47 different industries and 61 countries and regions.

3) Stable suppliers:The most stable and reliable quality of raw materials: provided by 20 suppliers who have been cooperating with us for more than 12 years.

4) 18 quality inspection processes: paper quality inspection; materials quality inspection; printing quality inspection; flocking film printing quality inspection; stamping embossing quality inspection; concave pressure UV beer quality inspection; quality inspection of sticky box mounted; quality inspection of finished product packing box; packing bag loading quality inspection.

5) One-stop service:  5 salesmen have been trained with regularity, 3 QC are with 10 years working
experience and technical personnel, 3 personnel R & D are with 8 years working experience , 2 designers are with 10 years working experience in professional design, 80 technical workers are ready to serve you;

6) Advanced equipment: Germany imported printing machine, film output machine, UV machine, laser machine, bubble pressing machine,  bronzing machine, die-cutting machine, hot-stamping machine, silkscreen machine, sewing machine, paper-cutting machine, glue machine and a full set of printing and processing equipment for your service.

7) Factory overview: The annual export sales amount to RMB1500,000. Plant area covers 2600 square meters. Complete fire protection facilities, separate storage areas.