Our Service

We try our best to making your experience with us a positive one and therefore we stand behind everything we sell.

with 1 years or 1200 working hours manufacturers warranty whichever comes first.

Pre-sale service:
Call us no matter cooperate or not. you may get unexpected harvest. We would discuss the future development of this line together according to many years experience on selling and producing which could help to enlarge the profits and improvement for both of us.

Studying the customer's requirement carefully, we would help customer to choose the most suitable machine and will offer you the relative samples and suggestions promotely and considerately, according to customer's production scale and technical requirements.

Selling service:

Promotely and paintely answer customer's questions. put our heart and soul into service for customer, including supply some suggestions on choosing the place, how to save cost, and play the maxium value of our machine

After-sale Service:

1. our technicians will provide on-site service to customers in china. We will supply the whole day online service to foreign customers. According to foreign customer's requirement, we will arrange technicians go abroad to install or maintenance the machine if necessary.

2. within the warranty period and the machine parts damage under normal using condition, we will offer free new ones for replacement.

3. after the expiry of warranty, we can renewal of the contract, which can enjoy the same service as that during the warranty period.

4. our company will research the staffs service attitude aperiodically to improve the service satisfaction

FAQ 

1: What kind terms of payment can be accepted?

A: For terms of payment, L/C, T/T,  Western Union (can be) could accepted

2: What certificates are available in Machinery?

A: For the certificate, we have CE, ISO.

3: What about the delivery time?

A: 7-20 days after receiving the deposit.

4: What about the warranty time?

A: 12 months after shipment or 2000 working hours, whichever occurs first.

5. What about the Minimum Order Quantity?

A: The MOQ is 1 pcs .