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Company Information

FAQ

Customers Always Ask: 
1. How to make an order?
You can order online by Alibaba, Or Email us your details,
and we will contact you immediately and help you proceed with the orders.

2. Where is your factory?
Our factory is located in Foshan which is a famous city for producing the furniture.
It's about one and a half hour from Guangzhou Baiyun International Airport to our factory.
Welcome to visit our factory any time. We can pick you up at the airport or Guangzhou hotels.

3. Can you offer special discounts to the wholesaler or we make big quantity?
Yes, we will give you best support according to your quantity,
and will arrange some promotion products every month.

4. What is your delivery time?
Normally, we can finish one order at about 15-20days,
but the exact time depends on different styles and different quantities you order.

5. Can you arrange the shipment by door to door?
We can offer door to door service both by sea and by air, which can save your time and money.
Also, we have cooperated forwarder in some countries and can arrange the customs clearance for you.

6. Do I have to assemble all items by myself or by my customer himself?
Our packing will be two different ways according to different products.
Some are used the KD packing, and others need to be assembled,
But it is so easy to assemble with the user manual or video teaching. 

7. What's your warranty?
We normally will provide one or two years warranties according to different models.
If the product is caused by factory mistakes, We will give you free replacement.
If it was damaged during the shipping or other reasons, we will provide the best solutions for you.

8. What payment do you accept?
Normally we can provide TT, LC, PAYPAL, ESCROW, WESTERN UNION ect.
Any other ideas, please contact us for better support.