Q:Are you a manufacture?

A:Yes, we have our own factory and have worked in this industry for more than 10 years, with many years of experience.

Q:What about the warranty?

A:Our factory provide one year warranty: any parts (except print head,ink pump and ink cartridges) questions on normal use, will provide new ones within one year(not include shipping cost). Beyond one year, only charge at cost.

Q:where can i buy the spare parts and inks?

A:Our factory also provide spare parts and inks,you can buy from our factory directly or other suppliers in your local market.

Q:If I have some technical problem, how can you help us to solve it?
A:Detailed description, photos or video will help our technician analyze the problem and give solution accordingly.