FAQ

Q1.Are you a factory or trading company?

A: We are a truly factory located in Wenzhou,Zhejiang province of China ,with 26years concentration and exploration that made us rapidly became a leading manufacturer in Wenzhou,China , all our staff are hardworking ,responsible and professional with our warmest heart to provide our customer best service,high quality and the most competitive price.

Q2.What is the MOQ?

A: Usually our MOQ is 8pcs /per carton.

Q3. What is your production lead-time?

A: Basically,it takes 2-3days if there's sth in stcok and takes15-30 days for the mass prodution if there's no enough stock,Definitely ,The specific delivery time depends on the quantity of your order but we will promise on-time delivery.

Q4. What is the packing details?
 
A:Normally for the general packing, each one be packed in one inner box with foam to protect,8 boxes be packed into one master carton.Special packing instruction from customers will be strictly obeyed.
 

Q5. What is your terms of the payment?

A:T/T or L/C at sight are both acceptable,when use T/T,30% deposit will be charged before the mass production and 70% balance against the BL copy.

Q6. Is ODM possible for you to produce?

Q7: How do you make our business long-term and good relationship?

A:1. We keep good quality and competitive price to ensure our customers benefit ,cooperate with our customer to reach win-win.
2. We respect every customer as our friend and we sincerely do business and make friends with them,prompt responding for any inquiries and solved the problems timely to serve each of our customers. 

Looking forward to any enquiry from you!

Wenzhou Oustar Electrical Industrial Co.,Ltd
Contact person:Sarah Su