1) Machine has been adjusted before delivery.
2) English software, user manual and detailed installation & training Videos DVD
3) Warranty period: one year on parts from date of shipping date, 3 additional years on free repair. Life-time technical support.
4) Machine spare parts and repair service is offered in lifetime.
5) Free training is offered in the plant and free samples are available.
6) 24 hours technical support by e-mail, calling or door-to-door service.
7) Professional cnc router machine supplier with 15 years experiences.
8) International quality certificate: CE,FDA

1. Guarantee for 3 years.

2. Maintenance for whole life.

3. We will provide the consumable parts at an agency price.

4. 24 hours*7days online service, free technical support.

5. Machine has been adjusted before delivery, operation disk is included in the delivery. If there is  any other questions, pls kindly tell me.

6. We have manual instruction and Guiding Videos for software Installation, operation and machine's using and maintenance

Q1: I knew nothing about this machine, what kind of machine i should choose?
A1: Just tell us what material you want to do by using CNC laser machine, then let us give you perfect solutions and suggestions.

Q2: Who can help me transport the machine?

A2: We can arrange the shippment for you. Just tell us which port is near to you, so that we can check the exactly freight fee and shipping time for you.

Q3: How about your payment terms?

A3: You can transfer 30% or 50% advance payment to us, we start to make the machine for you, and when the machine finish, we will show video or photo  to you, you pay the balance payment to us, here we arrange the shippment for you.
Q4: When I got this machine, but I don't know how to use it. What should I do?
A4: We will send video and English manual with the machine. If you still have some doubts, we can talk by telephone or skype and e-mail.
Q5: If some problems happen to this machine during warranty period, what should I do? 
A5: We will supply free parts during machine warranty period if machine have some problems. While we also supply free life long after-sales service. So any doubts, just let us know, we will give you solutions.