After sales service

JC always treat after-sale service important as the same as product quality.

JC grants our clients a twelve-month-period or 2000-hours warranty for any products  purchased from us.

JC can also help clients coordinate with trained service personnel to provide you detailed and extensive knowledge about your specific machine. With our technical advises, your machine service life can be significantly prolonged and sustained with high capacity.

1.What's the Certificate do you have?

LTMG workshop meet with the ISO9001:2008 Quality System. All of our products with CE certificate. Some of our products meets the EPA requirements.

2.Can you customize and design as the clients' requirement?

LTMG will try its best to meet all kinds of clients' special requirements. However, All the customizing and refit should be implemented safely and scientifically. The colors can be painted as client's need.

 
3.How long is the warranty of your products?

Normally 1 year or 2000 working hours whichever occurs first. Details to see the LTMG warranty policy for each model.

 
4.Can you produce the products labeled with the client's brand?

With the authorization of the brand, we can OEM for our clients.

 
5.What's the payment terms do you accept?

On T/T term 30% down payment is required in advance,and 70% balance shall be settled before shipment.

 
6.What logistics waysd we can work for shipment ?

We can ship construction machinery by various transportation tools.

1.For 90% of our shipment,we will go by sea,to all main continents such as South America,Middle East,Africa,Oceania and Europe etc,either by container or Bulk shipment.

2.For neighborhood countries of China,such as Russia,Mongolia, Kazakhstan,Uzbekistan etc., we can ship them  by railway.

3.For light spare parts in urgent demand,we can ship it by international courier service,such as DHL,TNT,UPS,or Fedex.

7.Delivery time:

Standard configuration products are always in stock. The production period of Customizing products is 30 days.