Q: What is the delivery time?
A:The sample can be sent to customer within 10-15 days.
The batch order can be shipped within 35 days after receiving deposit payment.

Q: Is it all right to make customer's own brand name?
 A: Can make OEM if order quantity reached 1000pcs totally.

Q: What is your payment term?
A: 30% in advance, 70% balance the B/L or T/T.

Q: What is the warranty of the product?
A: We offer 1 year product life guarantee and a generous 1 year warranty on all purchases that begin with the BL.

Q: Packing method?
A: Craft box or color box if quantity reaches to 1000pcs.

Q: What information shall I provide you when I need your offer?
A: Normally, we need customer to supply the pump flow, total head, pump material (copper wire or aluminum wire? Stator length), voltage, frequency, etc, so we can quote exactly what customer need.

Q: Can you accept customized products?
A: Yes we accept your specific order if you could provide us with your requirements.

Q: Will you supply any spare parts with the pumps?
A: Yes, we can supply for example: tank, flexible hose, pressure switch, pressure gauge, brass connector, cable, etc.

Q: Is there any leakage problem of this pump?
A: Some factory may have such problem, but we solved it very well, by using good material of pump casing, O-ring, and they fit each other perfect. We use 8 screw on the pump head while others may use only 6 screw to save cost. We test 100% and long time for the pump head part, to make sure there is no leakage problem.

Q: How many pcs can load into one 20ft container
A: 1200pcs

Q: Do you supply sample?
A: We can supply sample, but customer have to pay for the sample fee.

Q: Where did you export to?
A: We export to more than 50 countries, for example, Israel, South Africa, Germany, Poland, Spain, Vietnam, Malaysia, Russia, Thailand, Mexico, Brazil, Chile, etc.

Q: Is it all right to make customer's own brand name?
A: Can make OEM if order quantity reached 1000pcs totally

Q: Can I get any discount if order EDWIN PUMP brand?
A: At the moment, customer can get lower offer if they purchase EDWIN PUMP brand but still get same good quality pumps as always.

Q: Can I order some pressure tank, flexible hose, 5-way connector, pressure gauge, pressure controller and assemble with the pump?
A: Yes, many customer purchase by this way, and we can make very good job to have this booster system to be assembled without any problem.

Q: Can the pump be made by customized voltage and frequency
A: Yes, 220-240V, 110V, 50Hz, 60Hz, we can make according to customer's need