FAQ
Q1: How to insatll and use the embroidery machine?
A1: We have the English teaching manual and videos;All the videos about every step of machine Disassembly, assembly, operation will be sent to our customers.
Q2: What if I don't have export experience ?
A2: We have reliable forwarder agent which can ship items to you by sea/air/Express to your doorstep.Any way, we will help you choose the most suitable shipping service.
Q3:Can you provide the free shipping to sea port ?
A3:Yes, we provide the free shipping to your convenient sea port.If you have agent in China, we can also ship it to them for free.
Q4: How is your technical support?
A4: We provide lifetime online support through Whatsapp/ Skype/ Wechat/ Email. Any problem after delivery, we will offer you video call anytime,our engineer will also go to oversea help our customers if necessary.
Q5: How can I make sure it's a secure transaction ?
A5: Alibaba can protect buyers' interest, all of our transation will go through alibaba platform.As you do the payment, the money will go directly to Alibaba bank account.After we send your the items and you comfirm the detailed information, Alibaba will release us the money.
Q6: Can you get the the machine customized for us ?
A6: Of course, brand name, machine color, designed unique patterns available for customization.