FAQ

Q:Can you supply pump qualified with ANSI and ASME standard?
A:Yes, our pump compliant with ISO / ASME/ANSI standard.

Q:How to customize pumps and mechanical seals ?
A:Customers could send us application data, we will select suitable pump and seal types, or client could send us drawings, We are well in OEM and ODM.

Q:How can I pay for my items? What is the payment you can provide?
A:Usually by T/T, 30% down payment once PI confirmed, the balance will be paid after inspection and before shipment. L/C at sight

Q:How long is warranty?
A:1 year for main construction warranty.

Q:How long is production lead time?
A:Normally 2-3 months.

Q:What is the shipping terms you can provide?
A:Depnends on customer's requirements, we can provide different transportantin terms, such as EXW, FOB, CIF.

Q:Who is in charge of after-sales?
A:SUNPACE has professional after sales service team, we will follow up the client's comments and suggest them good solutions. Solve client's problems and keeping the clients profit.

Q:Who is in charge of maintenance?
A:Local agent. If pump running has any problem on site, our local agent will arrival the plant within 24 hours

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