Q1: Can the sample cost be refunded or deducted from the payment for goods?
A1: Yes, it can be refunded in the order when the qty reach 500pcs.

Q2:Can the mould charge be refunded or deducted from the payment for goods?
A2: Yes, it can be refunded when the order qty reach 1000pcs.

Q3: What is your sample time?
A3: Usually about 5 ~ 7 working days.

Q4: What is your mass production lead time?
A4:Usually about 15 ~ 20 working days.For a precise time, to case by case.

Q5:What is your MOQ[=Minimum Order Quantity]?
A5: Generally speaking, 100pcs per style per color

Q6: Can you do a custom logo on the products?
A6:Yes,the custom logo can be done on the products by:embossing,foil-stamping,silk-screening,laser engraving, or embroidering.

Q7: Can we order the color we want?
A7:If the order quantity meets the MOQ of dying the material, it can be customized as per Pantone No..

Q8: What is your working time?
A8:Monday to Friday 08:30~ 18:00(Beijing Time).If any emergency,we are reachable at any time by mobile.

Q9:To whom should we send our complaint about your product or service?
A9: Please kindly write down your complaint with all details and send to us. Our Customer service representative will reply to you in 24 hours.