Q1. Any requirements for purchase LANBON wifi switches?

A: The house need have L(Live) line and N(Neutral) line.

Q2. What is the MOQ of switches?

A: MOQ is 3pcs. You can mix different items together.

Q3. What is the lead time for samples?

A: Usually we will ship out the samples within 3-5 working days.

Q4. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 4-6 days to arrive. .

Q5. How to proceed an order for switches?

A: Firstly, let us know your order list( order item, quantity and color), shipping address, payment method.

Secondly, We quote according to your requirements or our suggestions.

Thirdly, customer confirms the samples and places payment for the order.

Fourthly, We arrange the production and ship to you.

Q6. Is it OK to print my logo on wifi switches glass panel?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample. OEM the glass panel will have MOQ 200pcs/style.

Q7: Do you offer guarantee for the products?

A: Yes, we offer 2 years warranty to our products.

Q8: How to deal with the faulty?

A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.

Secondly, during the guarantee period, if the sample was due to switch quality issue, we can offer a sample to you for free. If the sample was damaged by your man-made mistake, then you can send to us to repair or purchase a new one. We will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.