IV. Packing and Delivery
 

• Mini order: 1 set

• Business term: EXW/FOB/CIF/DDP ( EXW is as default)

• Payment ways: TT/ Western Union/Money Gram

• Our seaport name: Shenzhen/Guangzhou

• Shipment: Boat/Air/Express ( depends on customer requirements)

• Lead time: After customer placed order, it will takes 10-25 days for production.

• Guarantee terms:

---Quality guarantee term is for 2 year. Malfunctions which are caused
by machine-self and quality will be responsible for our manufacturer.
---Other malfunctions which are caused by operation mistakes, man-made problems, etc will be responsible for clients-self.
 

V. Service

1.   Pre-sale & in-sale service s

Offer consulting service, sample's process experiment , equipment selection, training and the installation to the engineers and the user of the buyer.
 
1) Training : after the acceptance check by the buyer, the supplier offer the free training for 2-3 operators and maintenance persons of the buyer.
2) Training and installation time is 3-5 days
3) Installation & adjustment : When the buyer receives the equipment, the supplier install and adjusts the equipment with buyer's assistance on site then finally deliver it to the buyer.
 
 2.    After-sale services
 
Our company offer One-year warranty and lifetime maintenance for the buyer , during the warrantyperiod, if there is any fault in the course of using the equipment (except the man-made factors and factors other than force majeure), we offer free maintenance, the parts which need to change also provided by us(except the consumable parts) . After the warranty period, we will charge appropriately according to the maintenance situation.

VI. Customer feedback around the world