Q1. How to get a sample?

A: Generally, we need to charge the sample cost while the customer pays the shipping cost. But we will refund the sample cost when placing mass orders.

Q2. How long do you need to prepare the sample?

A: Depending on different products, it may take 3-7 days. 

Q4. What are your payment terms?

A: 1) For samples, T/T 100% as deposit, you can pay via Alibaba Trade Assurance for payment protection.
    2) For bulk orders, T/T 30% as deposit and T/T 70% before delivery. We'll show you the photos of your products and packages before you pay the balance.

Q5: What format of the file do I have to offer if I want my own design?

A: We have our own designer. So you can provide JPG, AI or PDF, etc. We will draw artwork for mold or printing screen for your final confirmation based on technique.