FAQ

1. What are your main products? 
Our main products are the Prepress CTP System (4up and 8up Online/Offline Thermal CTP, VLF CTP, CTCP, Flexo CTP and Processor ) and plate. 
Our partners in USA, Canada, Mexico, Colombia, Turkey, Hungary, South Africa and so on are very pleased with our Technician Support service and product performance. 
You can get the Pre-press no worry about the after-sales service from our company. 
2. Where is your factory? 
Our CTP machine factory is located in Hangzhou city, which is about 1 hour by train from Shanghai. You are warmly welcomed to visit our factory! 
3. What is your warranty for the CTPs? 
Three years' Laser Head and main spare parts for the CTPs, One year for the Processor. 
4. What is the Lead Time? 
Usually 10-30 days, and we will try our best to meet your demands. 
5. Can you also supply the Workflow and RIP? 
Yes, we can provide the Workflow Brain New and RIP Compose V9. 
6. What about the Installation and after-sales technician support? 
Our engineer can go to help the installation and provide the necessary training. The buyer should take the round air plane tickets and service charge and the local accommodation cost. Any problems or questions, we will be at your disposal 7X24 hours.