Pre-sales service
* In the processing of production, our professional technical engineers inspect the processing to ensure the quality of products.
* Every machine must be tested before delivery, all of them are absolutely qualified.

After-sales service
* User manual and Installation video will be sent to you together with machine.
* Provide online technical support, and, the engineer can be sent to your local to install or adjust if necessary.
* 24 months guarantee of the whole machine.
* 12 months warranty for Main parts(excluding the consumables and belongs to the user irregularities operating), shall be changed free of charge if there is any quality problem during the warranty period.
* Provide the consumable parts at an agency price when you need replacement in future.

Q1: I knew nothing about machine, How can I get the best one for me?
Pls you tell us your working material, detail work by picture or video so that we can judge whether our machine can meet your need or not. Then we can give you the best model depends on our experience.

Q2: This is the first time I use this kind of machine, is it easy to operate?
We'll send you manual and guide video in English, it can teach you how to operate the machine. If you still can not learn how to use it, we can talk by phone, email or other contact ways.

Q3: If the machine has problem in my place, how could I do?
We could send free parts to you in warranty period if machines have any problem under "normal use".

Q4: How long is the delivery time?
For standard machines, it would be 7-10 workdays; For non-standard machines and customized machines according to your specific requirements, it would be 25 to 30 workdays.  

Q5: Are you a Factory or Trading company?
We're a professional manufacturer with export license.

Q6: Where is your company located? 
Factory: Laser Industrial Park, Qifa Avenue and Mingjia East Road Intersection East 200 Meters, Economic Development Zone, Qihe County, Dezhou City.
Office: Room 1401, Building 6, Rongsheng Times International Plaza, Quanfu Street, Licheng District, Jinan City.

Warmly welcome at any time to visit!