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Frequently Asked Questions

1. Why Kanion?
Kanion is an established supplier. We export to almost every country around the globe and when it comes to quality and efficiency our products can meet the standards of the most demanding countries in the world, we are certified by SASO by SGS, UL & ETL by INTERTEK, AHRI, ENERGY STAR, CE by TUV, among others. But high efficiency or not, our product have the same standards quality in any country we compete, with high quality copper parts, blue fin or golden fin condenser and evaporator, Japanese compressor (GMCC Toshiba, Mitsubishi, Panasonic, Hitachi) and exciting new features like Wi-Fi control and follow me feature.

2. Where are we?
Our office and plants span accross China, with offices , Dongguan, Shenzhen, Foshan, Ganzhou, among others. Our main marketing office is in Luohu District, Shenzhen city which is a key location in Pearl River Delta, Guangdong Province, with easy access from big commercial centers like nearby Hong Kong and Guangzhou (40 minutes trip by train).

3. The process of production, what does it include?
The order is placed and it needs about 30-40 days to finish production, depending on the season (peak season from October to March need 40 days, low season from April to Septemer needs 30 days), production process includes assembly, testing of quality and efficiency, packaging (thick colorful carton with kanion or OEM brand name enhanced by thick shockproof foam boards), transfer to warehouse, inspection by third party company or the client himself, loading, Shipment. The shipment time may vary depending on the location. Normally needs from 25 t0 40 days. So the whole process takes between 55-80 days.

 4. Can i visit Kanion company?
Clients are most welcome to visit our offices and production bases. We may arrange company car within Shenzhen City in order to make your staying with us most comfortable. Please let us know about our visit schedule 3 days in advance.

 5. Can i order a sample?
Yes, samples orders of small quantity, are available for clients to wish testing our products and need 25 days to deliver. The goods can be sent by express or by ship.

6. Can i receive your full product catalog?
Yes, by cloud service of your preference we can send a soft copy of our full catalogs. By express we may send you our hard copy catalog. Please contact us for more information.

7. Can i print my logo and my carton design on the units and cartons?
Yes, Kanion offers this option to its buyers