(1). Q: How long is the lead time?

  A: If adequate stocks available, products can be delivered in 1 day. Otherwise, for sample orders, normal samples can be sent in 3-5days; for large quantity orders, products will depart from Shanghai within 15-20 days after the deposit received.

(2).Q: How can I contact with you? 

  A: Leave a message on our website or sent an email to:   , or call +86 021 34023321-8006 directly, we will reply you ASAP.

(3).Q: Can you customize products?

  A: Yes, products can be customized according to your requirements. MOQ will be different depending on products available or not.

(4).Q: What about the warranty? What if the products go wrong?

  A: All our bulbs and tubes have at least 2 years warranty, should you have any problems, please contact us directly and we will do our best to solve it.

(5). Q: What about the payment terms?

  A: 30% T/T deposit before production, 70% T/T balance before shipment.

(6). Q: How long should your led light serves?

  A: The lifespan of a led light is decided by the quality of power supply and chip. With good chip and power, our bulbs and tubes can serve 50000  hours.

(7). Q: What certifications do you have for your products?

  A: Our main market is Europeand North  America, so now all our  tubes are CE RoHS listed. As we are expanding the business, we will get our products UL CCC certificated next years.

(8). Q:Do you sell accessaries?

  A:Yes,all accessaries can be sold, please contract us for further details.

(9).How do you control the quality?

  A:All raw materials are sourced by professional buyers, standardized and scientific Quality Controlled Process is in place and strictly executed. 

(10).Q:How to start the business?

   A:We recommend you our product according to your requirement, if you are satisfied with that, then you make a trail order or sample order to check the quality, if all ok, you can place an order then.