Q1. Can I have a sample order? 
    A: Sure, we welcome sample order for checking and testing quality, all samples free of charge, but delivery cost have to be payed at your side. 

Q2. What about the lead time? 
  A: Sample order around 1-2 weeks, depended on the samples you need. Mass order production time: 35-40days for first order, 25-30days for all reorders. 

Q3. Do you have any MOQ limit?    A: Yes, MOQ 2000pcs/Model. 
Q4. How do you ship the goods and how long does it take to arrive? 
   A: For sample and small order, send by express(DHL, TNT, FedEx or UPS, etc.), shipping time is around 5-15days. For mass order, send by Sea(around 20-50days, depended on the destination port) or by Air(around 7-15days). 

Q5. How to proceed an order for led filament bulb? 
   A: Customers need to confirm the model, wattage, color temperature, base, voltage, dimmable/non dimmable, glass color, packing and other details. After confirm the products and prices, we will arrange production after get transfer slip. 

Q6. Is it OK to print our logo on led filament bulb and packing? 
   A: Yes. 

Q7: Do you offer guarantee for the products? 
   A: Yes, we offer 2 years warranty to our products. 

Q8: How to deal with the faulty? 
 A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, please send photos to us for our reference and will replace them in the next order.