Pre-sale service
* Free sample marking
For free sample testing, please send us your file, we will do marking here and make video to show you the effect,or send sample to you for checking quality.
*Customized machine design
According to customer's application, we may revise our machine accordingly for customer's convenience and high production efficiency.
After-sale Service
*Before delivering the machine, we will test and adjust it, so you can use it directly when you get it.
* If you have problems while using, 24hours online professional advice available.
*Lifetime software free upgrades.
* Fiber laser source we warranty for 3 years ,the other parts warranty for 2 years.
 

Q1.how to get the most suitable machine and best price
 
please tell the material you want to working on?How to working on it ? Engraving ? Cutting ? Or other ?
What's the MAX size of these material ?( length ? Width ? Thickness ?)
Then we will supply you 2-3 solution for advice.
 
Q2.What is the payment?
 
The payment is 30% or 50% T/T or Alibaba trade assurance in advance,the balance prior to the shipment.
 
Q3.What is the producing time after order?
 
The production time is about 10-20 days depend on the exact machine and the quantity.
 
Q4.If we don't know how to use the machine,can you teach us?
 
Yes,we will ,if you come to China,we will offer you free training until you can use machine freely.And if you are busy ,we will have the special engineer to your country,but you need to bear some fee,like tickets and hotel and meal.
 
Q5.How about your after-sales service?
 
we offer you 24 hours service phone,skype or what'sapp, our engineer also can go to door install or training.
 
Q6. Quality Control:
 
The whole production procedure will be under regular inspection and strict quality control. The
complete machine will be tested to make sure they can work very well before being out of factory.The testing video and pictures will be sent to you before the delivery