Q1: Are you a factory?

A1: Yes,we are a professional factory that was founded in 1998.

Q2: Payment term

A2: After the contract is signed, you shall pay 40% deposit, then the contract comes into effect.

Q3:Production time

A3: 20 days upon order confirmation

Q4:Check the acceptance

A4: When receiving the goods, please check product carefully: Whether there is packing damage, leakage and whether the goods are damaged; Whether product quantity and accessories are same as required; Whether all machine details are fine. If there is any problem about machine, please take pictures and contact us immediately.

Q5:Warranty time

A5: 1) One year warranty. During the first year, if some parts need replacing, we will free provide. And we offer life-long maintenance. After warranty time, customers shall pay money for component and express fee.We can provide debugging on site and training for customers, but customers need to pay expense. In this case, the customer will pay for air tickets between China and buyer's destination and free provide accommodation and meals. 2)12 months warranty begins from the day when the machine arrives. If it can't work normally, my company will send engineers to your factory within 24 hours after receiving your notice. We still support maintenance for machine even warranty expires. Each cnc machine leaving the factory will be along with related English instructions including maintenance manual and operation manual.

Q6:OEM Service

A6: We accept purchase orders with customers' brand or trade mark.