Powerpack 5kW

Customer Service

1. You may email us through the Alibaba messaging system if you have a question

or would like to submit a comment.

2. Generally, email will be responded to within 24 hours; except on every Sunday

and holidays. We will reply as soon as we back in office.

2. We will send you tracking information to the e-mail address you have registered with Alibaba.

3. If you don't see what you are looking for, just send us an e-mail with picture/picture

and we will be glad to help you.

4. Positive feedback is very important to us.

Packaging & Shipping
Delivery Details

Delivery time depends on the destination and other factors, it may up to 7 work days.

In order to ensure you receive you order tax free upon import, we will declare it as a "Sample"with a lower value.This lower price does not reflect the total price you paid.

After we ship the goods, we will email you the shipping information, as well as tracking number.

FAQ
Questions you maybe inquiry

Q1:Could you custom products?

We can manufacture it according to your drawings or samples.

Q2: I want to buy your products, how can I pay?

A :You can pay via T/T , WEST UNION or other payment terms we reach agreement.

Q3: How can you guarantee the quality?

A: One year's warranty against B/L date.

If You meet with quality problem, we promise to responsible for it.

Q4: If we don't find what we want on your website, what should we do?

A: You can email us the descriptions and pictures of the products you need, We will check whether we can make it.

Q5: Can we buy 1 pc of each item for quality testing?

A: Yes, we understand quality test is important and we are glad to send 1pc for quality testing.

Q6: What is the lead time?

A: For this product, normally 3 days,3 days and lead time is calculated from the day we receive your deposit.

Exact time is determined by factory schedule.

Our customer say: