FAQ:

Q1. Can I have a sample order for neon power supply?
A: Yes, sample order for testing and checking our quality is available. Mixed samples are acceptable.

Q2. What about the lead time?
A: For normal samples order: 1-3 days, mass production time should be checked according to your total order quantity.

Q3. Do you have any MOQ requirement for neon power supply order?
A: At least 1 carton, it depends on your order details, 1pc for sample checking is available

Q4. How do you ship the goods and how long does it take to arrive?
A: By DHL, UPS, FedEx or TNT. It usually takes 3-7 days for delivery. Airline and sea shipping also optional.

Q5. How to proceed an order for neon power supply?
A: 1. Kindly please let us know your requirements or application.
      2. We quote according to your requirements or our suggestions.
      3. Confirms the samples and arranges deposit for formal order.
      4. We arrange the production for your confirmed order.
      5. Balance of payment should be arranged before delivery.
      6. Express Tracking number will be provided after delivery.

Q6. Is it OK to print my logo on neon power supply?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q7: Do you offer guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products, kindly please let us know your requirement.

Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.3%.
Secondly, during the guarantee period, we will send new one with new order for small quantity. For defective batch products, please send the pictures or videos for them, if possible, we can discuss the solution including re-call according to real situation.