FAQ
Q1: What is your MOQ?
--Our MOQ is 1pcs for the items we have in stock, 80 pcs for the items which we don't have in stock, but it is negotiable in a special case.

Q2: Can I get a sample before a formal order?
-Yes, we are happy to offer you the sample for quality checking or other business purposes. We don't offer free samples.

Q3: What is your capability of production and the lead time?
-1). In normal times our factory can produce 5000 pieces of faucets or 3000 showers per months. There will be more in a production peak period.
2). The lead time for the stocked items is 3-5 business days; If there is no stock, normally it takes 7-15 days for small order, and 15-45 days for big order, including Sunday.

Q4: How do you control your quality (QC)?
-All products have to pass strict inspection before being sold. If you need, you can arrange a third-party inspector to us and perform the pre-shipment quality checking.

Q5: Can I visit your showroom/factory?
-Yes. Our factory is in Jiangmen, and you are fully welcome.
By the way, we have a showroom in Guangzhou, near the Canton Fair Complex. If you have time, please feel free to come and take a look at our products at any time.

Q6: What certificates do you have?
-We already have WATERMARK & WELS, WRAS, CUPC and CE certificates.
 
Q7:  How long is the warranty you can offer?
-We provide 7 years warranty for our products. We have documents specified warranty clauses in question, please feel free to send inquiry for more details.

Q8: Can we print our logo on the product or produce the customized items according to our drawings?
-Yes, OEM & ODM are available.

Why choose us?
1. We are the professional sanitary ware factory that has 15 years experience in exportation and we provide procurement recommendations for our customers.
2.7 years warranty and perfect after-sale service system.
3. Watersino has strict quality control. The defective products, if found, will be rectified or remade immediately.
4. We have supplied many projects that cover over 100 cities.
5. Components we using are all under the top level.
√ No.1 cartridge brand in the world -- Kerox &Sedal.
√ No.1 water saving aerator -- Neoperl.
√ No.1 Household name flexible hoses -- Tucai.
√ Lead-free brass material comes from the top brand factory in Jiangmen.
√ Stainless steel material comes from the top-level company in Korea -Pohang, under the AISI standard.
6.Punctual lead time.
Please feel free to contact us if you have any questions or need more details! Thank you!