Pre-sale:
1)Be kind and patience to each customer.
2)Prompt reply for your inquiry within 24 hours.
3)Our goal is to do our best to provide our customers a pleasant shopping experience.
4)We usually inspect each item to confirm the correct style, color, and size and quality before we dispatch the order.
FAQ:
Established in 1981, with USA ERP System, thirty productions lines, 5S and TQC management, 300 skilled workers, 12000 sq.m factory (It's the biggest garment and bag factory in Fuzhou,China and passed BSCI certificated.) will handle your volume orders. All operations are ISO9001:2008 & ISO14001 certified.
After we receipt your Counter-signed S/C, Our sales transfer it to our production manger in our sales dept,supervise our production dept. team to send the Manufacture List to our Own factory and check specific with our manufacture department-----ask fabric factory to make fabric swatch to confirm the materials & CLOLOR----Hasten the factory to produce the pre-production sample ----after get confirmation of big production sample--inspect the production and follow the rate of progress. We are trying our best to assure the best quality for you.
Riversuny team combined by the following main departments: 
Sales department
General Manager: Charles Zhu(also director & owner)
 
 
Purchasing Department
Chief: Mr.Zhang
Design department
Chief: Ms. Chen
Developing Department
Chief: Mr. Xu & Mr.Lu
Manufacture department
Chief: Mr. Liu
Document department
Chief: Ms. Cindy
 
Quality Control department
Chief: Ms. Ye
 Accountant department
Chief: Ms. Li
 
9. Administration Department
   Chief: Ms. He
10. Manpower Department
  Chief: Ms. Chen
11. Customer service Department
    Chief: Ms. Shelly
 
 
Regarding the payment terms, we normally accept:
100% L/C at sight
30% T/T prepaid, and the balance after receipt of the B/L copy                             
 
OEM & ODM are all welcomed.


After-sale:
1)Your positive feedback will be more important to us when you received the goods.
2)If there is some problem of quality and quantity, pls provide us pictures as proof and we will do research, if it's our mistake, we will responsible this and give you the final solution idea.
We can't promise to solve all your problems, but promise you won't have to face them.