Q1: Can you provide free sample?

A: Yes, the courier fee should be shouldered by your side.

Q2: What about the lead time?

A: Sample needs 2-4 days, mass production time needs 10-25 work days for order quantity.

Q3: Do you have any MOQ limit ?

A: Yes.

Q4: How's your warranty?

A: 1-5 years warranty based on different price range.
We will replace the products or accessories for our customers, if the damage is caused by our side not man-made.

Q5: Is it OK to print my logo on led light product?

A: Yes. It is ok .

Q6:  What's ur payment terms?

A: Samples: Bank TT, 100% payment in advance.

Bulk order: Bank TT, 30% deposit and balance 70% settled before shipment.

Q7: What's ur After-Sale Service?

A: Quick reply on customers' questions;    If anything goes wrong with the products'quality, we will replace for you free and undertake the shipping cost.

Q8: Can I visit your factory?

A: Sure, you are welcome.

Q9:  Are you factory or trade company?

A: We are factory with more than 10 years experice in making LED indoor lighting.
We located in Hangzhou, welcome your visiting!

Q10: How to deal with the faulty of products?

A:  Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.3%.
Secondly,We offer 0. 3-0.5% extra parts or products in ur order .
Thirdly, during the guarantee period , we will send new one .

Q11: How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT for sample order . It usually takes 3-5 days to arrive. And mass quantity order will be shipped by air or by sea .