With R&D and production base in Shanghai as well as over 15 years of experience in international market for constant temperature laboratory equipment (thermal chamber), Senova is the international sales center to serve our global distributors with both reliable products complying with international standard and after-sales service.

After-sales service

•     Technical support for any enquiry for troubleshooting

•     Quick supply of spare parts ensured

•     Service training provided if necessary

Warranty and support

•     14-month standard warranty

•     Prompt technical support and fast supply of spare parts from stock

•     Maintaining stock for fast delivery of the goods for regular orders

•     Opportunities for exclusive distributorship

•     Enquiry forwarding

•     New model and product launch

•     Website download service of updated product information on  brochures, price, etc.

•     Special price support for big project

•     Exclusive tender authorization offered upon request

•     Provision of promotion material like product images and minimum brochures

•     Demo units at special price

•     Award discount policy

•     Sales and service training

•     Training material

•     Electronic user & service manual

•     Exhibitions cooperation