About Kolery Instrument

Located at Chongqing - a national municipality as well as southwest electromechanical manufacturing center, Kolery has many years of experience in the field of petroleum laboratory equipment solutions. Our company is mainly engaged in analysis instruments design and produce, like karl fishcher moisture analyzer, Kinematic Viscometer, oil flash point tester, petroleum distillation machine etc. We have our own factory, and our products have good competitiveness in both of quality and price. As we understand the importance of the lab equipment quality to experimental analysis, Kolery has been committed to providing high-quality oil lab instruments to meet the customer's pursuit of accurate experimental results. We will recommend the most suitable product model based on the customer's requirements on technical parameters and experimental results. In addition to the expertise petroleum and oil analysis products, we are also familiar with the entire foreign trade process, and can quickly resolve various problems encountered by customers to ensure that trade can be proceed smoothly during the delivery period requested by customers.

FQA

Q: What are the available delivery methods?

A: Our port location: Shanghai, Chongqing or other main ports of China

Delivery methods: by sea, by air, by truck, by express

Delivery range: worldwide

Q: How long is the probable delivery date?

A: Delivery time is differs with order quantity, technical parameters requirements, etc. For most of our oil testing equipment and other lab equipment, like halogen moisture tester, spectrophotometers, the delivery date is about 3-7 business days. Please contact with us for more details.

Q: What are the available payment methods?

A: Payment methods: By T/T, L/C, Western Union, Paypal, etc.

Payment terms: Generally, for small order T/T 100% advanced, we also accept T/T 40% advanced, the balance paid by T/T when the machine is ready. For big order, we can accept 100% irrevocable L/C at sight.

Q: How long is the warranty period?

A: We warrants most of machines supplied under agreed specification against defects in material and workmanship under normal use and service for a period of 1 years from the time customer receives the goods. For some items, we offer 2 years warranty. Please contact us for details about this.

Q: What's the mini order quantity?

A: MOQ: 1 unit/set


Packing and Shipping

1. Delivery time: for most of our products, it takes about 3-5 business days. We will do all test before shipping out to make sure goods arrive you in good condition.

2. We can ship by air, by sea, by express, by land. We can also use your pointed forwarder.

3.Packing: We use export wooden case for most of our products.

Payment Term

 

After Sales Service

* The warranty period is 24 months from commissioning acceptance date on. After the warranty period is over we provide lifelong maintenance and technical service.
* We guarantee the maintenance time no more than 3 working days and response time within 8 hour.
* We build instrument service profile for our clients to record the product service and maintenance conditions.
* After instruments start service, we will pay follow-ups to collect the service conditions.